Privacy Policy — Conslyca Ltd

Last updated:

Introduction

Conslyca Ltd ("we", "us", "our") respects your privacy. This policy explains what personal data we collect, why we collect it, how we use it, how long we keep it, and your rights. This policy applies to information collected through our website and the contact form (including the Formspree service used to process form submissions).

Information we collect

We collect only the information you voluntarily provide when you contact us or use our form. This may include:

  • Contact details: name, email address, and phone number.
  • Device details: device or service area selected (example: Printer Setup), device model or brief description provided by you.
  • Message content: the message or query you send to us.
  • Technical data: basic browser and request data (IP address, user agent) logged by our hosting or form-processing service for security and anti-abuse purposes.

We do not request or collect passwords, payment card data, or other highly sensitive personal data through our contact form.

Why we collect this data and how we use it

  • To respond to enquiries: we use your contact details and message to provide the requested guidance and follow-up clarifications.
  • To prepare accurate instructions: device and model information helps us tailor step-by-step guidance.
  • Security and abuse prevention: minimal technical logs help us detect and prevent spam, abuse, and security issues.
  • Legal compliance: when required to comply with laws or respond to lawful requests.

Where applicable, our lawful bases for processing personal data are your consent (when you submit the form) and our legitimate interests (responding to enquiries, providing services, and preventing abuse). We process data only to the extent necessary for these purposes.

When and with whom we share data

We do not sell personal data. We may share personal data in the following limited cases:

  • Service providers: form submissions are processed by a third-party form processor (Formspree) acting as a data processor on our behalf. They process submitted form data to deliver messages to our email inbox and provide basic anti-abuse measures.
  • Legal requirements: if required by law or a lawful request from authorities.

We require third-party processors to protect personal data and use it only as instructed. Check their privacy documentation for details on their processing practices.

Data retention

We retain personal data only as long as necessary to respond to your enquiry and for a reasonable period for record-keeping and security (typically up to 2 years), unless a longer retention period is required or permitted by law. Requests to delete data will be honored as described below, subject to any legal or operational constraints.

Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorized access. No online service is completely secure; if you suspect misuse of your data, please contact us (contact details below).

Cookies and similar technologies

Our site uses minimal cookies and basic technical logs to provide a functional website experience. If you integrate analytics or other tools later, those tools' cookies will be governed by their respective policies. At present, we do not set analytics cookies on this site by default.

Your rights

Depending on your jurisdiction, you may have rights including the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate data;
  • Request deletion of your personal data (subject to legal retention obligations);
  • Object to or restrict certain processing;
  • Request a copy of your data in a machine-readable format.

To exercise any rights, contact us at the contact details below. We may ask for information to verify your identity before acting on sensitive requests.

Children

Our services are not directed at children. We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with personal data, please contact us to request removal.

International transfers

Form submissions and basic logs may be processed in countries outside your own jurisdiction by our form processor or hosting providers. We ensure appropriate safeguards are used where required by law.

Changes to this policy

We may update this Privacy Policy occasionally. The effective date at the top indicates when this version became active. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact & company information

Company
Conslyca Ltd
Address
86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact email
info@conslyca.net

Working hours: Monday – Saturday, 9:00 AM – 9:00 PM EST (U.S. Time)

This Privacy Policy describes our practices and does not create contractual rights for any person. For specific legal advice about data protection obligations in your country, consult a qualified advisor.