Refund & Cancellation Policy — Conslyca Ltd
Last updated:
1. Overview
Conslyca Ltd provides written and digital guidance services for printer and device configuration. Our services include documentation, step-by-step setup guides, and email-based responses. Because these materials are prepared and delivered digitally, refund and cancellation requests follow the terms outlined below.
2. Eligibility for refunds
Refunds may be considered only in the following situations:
- The requested service or guidance material has not yet been delivered.
- A duplicate payment was made in error for the same service.
- An unintentional technical issue occurred during form submission or payment.
Once the customized guidance or documentation is created and sent to you, the service is considered delivered and non-refundable, since it involves digital and intellectual preparation work.
3. Non-refundable items
- Completed written guidance or setup instructions already sent to the customer.
- Customized digital materials created based on the device or operating system shared by the user.
- Cases where a customer changes their mind after the service or documentation has been delivered.
Our team invests time and expertise into preparing accurate, device-specific materials, which makes these digital deliverables non-returnable once sent.
4. How to request a refund or cancellation
If you believe you are eligible for a refund or wish to cancel a pending request, please contact our team using the details below:
- info@conslyca.net
- Phone
- +1 856-154-0559
- Business Hours
- Monday – Saturday, 9:00 AM – 9:00 PM EST (U.S. Time)
Please include your name, email, and transaction details. Refund requests are typically reviewed within 5–7 business days.
5. Refund timing
If approved, the refund will be issued through the original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days for the credit to appear in your account.
6. Cancellation before delivery
If you wish to cancel your request before the guidance materials are delivered, please notify us immediately via email. If preparation work has not yet started, a full refund may be granted. Once preparation begins, partial refunds (up to 50%) may be considered, based on work already completed.
7. Dispute handling
We aim to resolve any concerns directly and transparently. Customers are encouraged to reach out to our support email before raising a payment dispute with their bank or card provider. Our team will promptly review and provide clarification on any billing or service-related issue.
8. Contact for refund & cancellation queries
- Company
- Conslyca Ltd
- Address
- 86–90 Paul Street, London, EC2A 4NE, United Kingdom
- info@conslyca.net
- Phone (U.S.)
- +1 856-154-0559
All refund and cancellation requests are handled during business hours. For faster response, include your original message or reference ID if available.
9. Updates to this policy
Conslyca Ltd may update this Refund & Cancellation Policy as needed. The effective date below indicates the latest revision. Continued use of our site and services after an update means you accept the revised policy.
Effective date: